About Kept Products
What materials are Kept bottles made from?
The double walled body is made from high quality 18/8 grade stainless steel – the most suitable material for your beverage.
Our lids are made from naturally antibacterial acacia wood, BPA free plastic and silicone.
What is the capacity of a Kept bottle?
Our Kept bottles have a capacity of 600ml.
What is the dimension of the Kept bottle?
Our bottle is 275mm in height and 80mm in diameter.
Where are Kept bottles made?
Kept is designed in London and responsibly manufactured in China.
How long do Kept bottles keep beverages warm and cold?
Kept bottles are designed to keep your drinks hot for six hours, and cold for twelve.
Can I get a replacement lid?
Yes. Please contact us at firstname.lastname@example.org to order a replacement lid.
Do Kept bottles rust and are they durable?
Kept bottles don’t rust as they are built from durable stainless steel.
Are Kept bottles leak proof?
Yes, our bottles are leak proof – just make sure you screw the top on firmly.
Are Kept bottles BPA free?
Yes, they are BPA free. BPA is a harmful toxin that is found in certain plastics and epoxy resins used by some disposable and reusable water bottle manufactures. These bottles leach BPA from the bottle into your water.
Usage and Care
How best to use my Kept bottle?
Keeping your drinks cold we recommend filing your bottle with prechilled water from your fridge. Alternatively, you can fill your bottle direct from the tap and top up with ice cubes.
Keeping your drinks hot, we recommend filling your kept bottle with boiling water first to heat the inside, then empty out the boiling water and fill with your choice of beverage.
Don’t fill to the top as a buildup of pressure could cause scolding when opening.
What is the best way to clean my Kept bottle?
The best way is to use hot soapy water and a brush to scrub off any residue. Luckily Kept bottles have a wide mouth which makes cleaning easy.
How should I store my Kept bottle?
We recommend removing the lid when drying and storing, to allow the bottle to breath in order to prevent a build up any nasty smells.
How do I apply to stock Kept products?
If you would like to become a trade partner and stock Kept reusable water bottles, please email us on email@example.com
How do I return and exchange an item?
If you are returning your product due to a change of mind, please return the item unused and in the original packaging with all labels intact, within 28 days of purchase. As long as the item meets our terms and conditions, we will issue a full refund or exchange. The delivery charge will not be refunded in such cases.
Returning a Faulty Item
If there is a fault with your item upon delivery please contact us at firstname.lastname@example.org straight away. We will then provide you with the address of our distribution centre to return the item within 14 days whereupon receipt of the faulty item we will inspect and issue a full refund.
Do Kept for Life deliver internationally?
Yes we ship internationally. Please contact us at email@example.com for an exact shipping quote before placing your order.
Please note you will be charged customs accordingly based on your country of order and the shipment request.
What is your delivery policy?
All orders are processed within 1 business day and sent via Royal Mail 2nd Class delivery.